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Unable to Download EPG on XC

How do we get help from support? Our XC Panel is unable to pull EPG from iptv-epg since yesterday. We have whitelisted IP's manually, but it is still not working. 

I would like to discuss this in private instead of public forums, is there a ticket system or live chat to help resolve this issue?

Hoping for a quick reply
Please contact us per email with your registered email address.

Ping our server to see if you have connection.

Force IPv4 instead of IPv6.
XC sometimes suddenly refuses to connect with IPv6.

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