People sometimes get confused, so here are a few things you should know about this website, before starting using it:
1. This website is created and maintained by 3D Magic LLC, which is a real company registered in the USA. The company pays taxes. I am the owner and the CEO of the company.
2. We put hundreds of work hours and thousands of dollars every month into the development and maintenance of this website.
3. This system runs on about 30 servers in different datacenters, containing web servers, load balancers, and many other things connected into a complex network, created by us. It is not an old gaming PC next to my bed, how some people might imagine what's necessary for creating EPG using WebGrab.
4. There are about ten people with salary (not including me) working on this website in the background. They are not working on it all at the same time of course.
5. I am the guy who will answer your topics here and also your tickets on the website. There is nobody else. Just me. Get used to it
6. I am the inventor and the creator of this website
and this website was the first that offered this kind of service. Everybody else tried to copy us (and sometimes even steal from us) after they saw our success.
7. I was born in 1969, so I am longer in the business, than you are probably alive.
8. I am working on this site basically 24/7 on 365 days a year since 2016. Beside answering all your issues and questions day by day as fast as I can, I also manage the EPG data, add new channels, refine the data, create new scripts, coordinate the programmers and server admins and think about ways to improve the service and the user experience and many more things that are necessary for running the site, and which I can not remember right now to list them all. Anyway, this website is my life for 8 years now.
9. I think about this community as a family, not as a business.
10. I am a nice guy, but I am not very diplomatic, none the less you will always get the same tone back, how you approached me. If you contact me and ask nicely, like a human being, you will get all my help as nicely as I am capable of communicating with other humans. Sometimes the teacher or the father figure might come through a bit too strongly. I apologize for that in advance.
Also English is my third language.
12. If I tell you something, even if it's only "Please read the FAQ", then you can be sure that that is the best possible answer you can get from anybody in the whole wide world for your problem. If you start discussing with me about it without even trying to follow my advice, or you even try to explain to me how my website works or how it should work, I will get very unfriendly.
13. I will not feed you with a silver spoon and I will not kiss your ass and you will always hear the absolute truth in a neutral, factual manner from me. How it really comes through at your end, is always up to you!
14. If you get offended by my reply, just because you thought, you can treat me like your servant, or because the truth hurts you, or just because I didn't schmooze you, you know where's the door. I charge money for giving you the best EPG data you can get for a few bucks on the whole internet, not for entertaining you with my personality.
15. If #14 applies to you, there is a subreddit on Reddit, where people tell stories about me, what a huge asshole I am. You are welcome to join them. You have to search for the link on your own though
16. If you are satisfied with the service, you are also always welcome to give a positive review on Trustpilot (which I know, you will never do).
And last, but not least:
17. You expect us to keep, what we promised for your money, we also expect you to keep your side of the agreement outlined in our Terms of Use. If you didn't read it yet, you should start now. Even though you didn't read it, it still exists and it is a binding contract between you and us. If you still refuse to read it, do not be surprised if things don't go your way.
Thank you for your understanding.
1. This website is created and maintained by 3D Magic LLC, which is a real company registered in the USA. The company pays taxes. I am the owner and the CEO of the company.
2. We put hundreds of work hours and thousands of dollars every month into the development and maintenance of this website.
3. This system runs on about 30 servers in different datacenters, containing web servers, load balancers, and many other things connected into a complex network, created by us. It is not an old gaming PC next to my bed, how some people might imagine what's necessary for creating EPG using WebGrab.
4. There are about ten people with salary (not including me) working on this website in the background. They are not working on it all at the same time of course.
5. I am the guy who will answer your topics here and also your tickets on the website. There is nobody else. Just me. Get used to it
6. I am the inventor and the creator of this website
and this website was the first that offered this kind of service. Everybody else tried to copy us (and sometimes even steal from us) after they saw our success.7. I was born in 1969, so I am longer in the business, than you are probably alive.
8. I am working on this site basically 24/7 on 365 days a year since 2016. Beside answering all your issues and questions day by day as fast as I can, I also manage the EPG data, add new channels, refine the data, create new scripts, coordinate the programmers and server admins and think about ways to improve the service and the user experience and many more things that are necessary for running the site, and which I can not remember right now to list them all. Anyway, this website is my life for 8 years now.
9. I think about this community as a family, not as a business.
10. I am a nice guy, but I am not very diplomatic, none the less you will always get the same tone back, how you approached me. If you contact me and ask nicely, like a human being, you will get all my help as nicely as I am capable of communicating with other humans. Sometimes the teacher or the father figure might come through a bit too strongly. I apologize for that in advance.
Also English is my third language.
12. If I tell you something, even if it's only "Please read the FAQ", then you can be sure that that is the best possible answer you can get from anybody in the whole wide world for your problem. If you start discussing with me about it without even trying to follow my advice, or you even try to explain to me how my website works or how it should work, I will get very unfriendly.
13. I will not feed you with a silver spoon and I will not kiss your ass and you will always hear the absolute truth in a neutral, factual manner from me. How it really comes through at your end, is always up to you!
14. If you get offended by my reply, just because you thought, you can treat me like your servant, or because the truth hurts you, or just because I didn't schmooze you, you know where's the door. I charge money for giving you the best EPG data you can get for a few bucks on the whole internet, not for entertaining you with my personality.
15. If #14 applies to you, there is a subreddit on Reddit, where people tell stories about me, what a huge asshole I am. You are welcome to join them. You have to search for the link on your own though
16. If you are satisfied with the service, you are also always welcome to give a positive review on Trustpilot (which I know, you will never do).
And last, but not least:
17. You expect us to keep, what we promised for your money, we also expect you to keep your side of the agreement outlined in our Terms of Use. If you didn't read it yet, you should start now. Even though you didn't read it, it still exists and it is a binding contract between you and us. If you still refuse to read it, do not be surprised if things don't go your way.
Thank you for your understanding.